Terms of Web Site Use and Disclaimer
PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING
THIS WEB SITE (this "SITE"). By accessing or using this site, you
agree to these terms of use. If you do not agree to these terms you may not
use this site.
Copyright
All site design, text, graphics, interfaces, and the selection and arrangements
thereof are © 2001,the company. ALL RIGHTS RESERVED. Any use of materials
on this site, including reproduction for purposes, modification, distribution,
or republication, without prior written permission of the company is strictly
prohibited.
Disclaimer
THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE,
INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN
"AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY
THE LAW, THE COMPANY. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS
OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS,
INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED, WARRANTIES
ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, THE COMPANY
DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE
IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject
to change without notice.
Limitation on Liability
IN NO EVENT SHALL THE COMPANY. BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL,
PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER,
EVEN IF THE COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,
WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING
OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE
INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE
LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF
ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU.
External Sites
This site may contain links to other sites on the Internet that are owned and
operated by third party vendors and other third parties (the "External
Sites"). You acknowledge that the company is not responsible for the availability
of, or the content located on or through, any External Site. You should contact
the site administrator or Webmaster for those External Sites if you have any
concerns regarding such links or the content located on such External Sites.
Privacy
We fiercely protect the privacy of Customers. Your details will never be revealed to any third party, neither will your email address ever be shared, sold or passed on.
Refunds
Immunecare is dedicated to offering you first class service. If your order arrives in unsatisfactory condition, simply return the item(s) within 30 days of receipt for a full refund, or replacement. It's a no hassle, no worries philosophy that helps to ensure 100% satisfaction when you shop with us.
If the return is the result of our error, the cost of the return shipping is free. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the refund. Once your return has been received, we will issue the refund within 3 working days.
All returns must be in brand new condition; if the product has been opened, used, defaced or damaged in any way, other than accidental damage in transit, it will not be eligible for a refund.
The idea of 'service' is extremely important to us, and so the following notes
explain a few of our company policies. The text has been prepared in the light
of the 'best practise' expectations outlined in a number of recent EU directives...
Delivery process
Orders are dispatched each business day.
The cost of postage includes only the postage; we do not charge for handling, materials & labour.
Once we have received your order, we endeavour to despatch your goods the same day. In the UK, delivery is carried out by Royal Mail, using registered mail (which needs to be signed for) to ensure security of the parcel. Anticipated delivery time will normally be 2-5 working days for UK deliveries. International deliveries will be sent by airmail using the Airsure service where available, though for obvious reasons delivery dates will vary according to the postal system of the country in which you live.
Countries that we ship to:
We send internationally by Airsure to 28 destinations: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, New Zealand, Norway, Portugal, Ireland, Slovak Republic, Spain, Spitzbergen, Sweden, Switzerland.
We do ship to other countries on a regular basis, but as parcels cannot be tracked in those countries, they are ordered at the customer’s own risk.
In the unlikely event that the product that you have ordered is temporarily out of stock, we will contact you at the soonest opportunity. We will email you with our best estimate of the date by which you can expect to receive delivery. If at any point you wonder about the progress of your order, get in touch with our despatch department at the mail address provided below.
We need you to give a Street address, because Post Office Box numbers cannot be used for recorded delivery as they need to be signed for. For overseas deliveries, a daytime telephone number must be given to enable effective delivery.
Online we accept payment by Visa, Mastercard and major Debit cards; we regret that we are unable to accept American Express. Details are presented at the Checkout.
Customs
Some countries charge duties/customs on imported goods. Immunecare is unable to take any responsibility for these charges, or advise what they may be. Please check with your local customs department if you have any concerns. We also have no control over how long your parcel will take to clear your Customs.
Customer service contact
At immunecare our aim is to help you with your health and to relieve your
stress - not add to the challenges that you face in life. If you have any concerns
about your products, your order, or the appropriateness of a product, feel
free to
email our Customer Service Team at info@immunecare.co.nz. We will be delighted to help you.
Returns policy
In accordance with Distance Selling regulations, you have a right to cancel
your order from us and to receive a full refund, providing items are returned
in an
unopened, unused and undamaged condition. To cancel, email our customer service
team within 7 days of delivery of your item, quoting your name and the Cart
ID (from your receipt). We will refund the total amount of money paid by you,
minus
the cost of collection, within 30 days of you emailing us of your desire to
make a return.
Complaint
We aim never to generate the need for complaint. However, should such need
arise, you should email the customer services manager stating your name, Cart
ID (from
your receipt) and a contact mail address or telephone number. It would also
be helpful if you could outline the nature of the problem that you would like
us
to address so that we can do so in an efficient and timely manner.
Mail addresses
- All queries should be addressed to: winningteam@blueyonder.co.uk
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