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terms of use

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "SITE"). By accessing or using this site, you agree to these terms of use. If you do not agree to these terms you may not use this site.

Copyright

All site design, text, graphics, interfaces, and the selection and arrangements thereof are © 2001,the company. ALL RIGHTS RESERVED. Any use of materials on this site, including reproduction for purposes, modification, distribution, or republication, without prior written permission of the company is strictly prohibited.

Disclaimer

THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY THE LAW, THE COMPANY. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED, WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, THE COMPANY DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Limitation on Liability

IN NO EVENT SHALL THE COMPANY. BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF THE COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that the company is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

Privacy

We fiercely protect the privacy of Customers. Your details will never be revealed to any third party, neither will your email address ever be shared, sold or passed on.

Refunds

Immunecare is dedicated to offering you first class service. If your order arrives in unsatisfactory condition, simply return the item(s) within 30 days of receipt for a full refund, or replacement. It's a no hassle, no worries philosophy that helps to ensure 100% satisfaction when you shop with us.

If the return is the result of our error, the cost of the return shipping is free. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the refund. Once your return has been received, we will issue the refund within 3 working days. All returns must be in brand new condition; if the product has been opened, used, defaced or damaged in any way, other than accidental damage in transit, it will not be eligible for a refund.

The idea of 'service' is extremely important to us, and so the following notes explain a few of our company policies. The text has been prepared in the light of the 'best practise' expectations. 

Delivery process

Orders are dispatched each business day.

The cost of postage includes only the postage; we do not charge for handling, materials & labour.

Once we have received your order, we endeavour to despatch your goods the same day. In New Zealand, delivery is carried out by NZ Post, using Trackable or Courier services mail (which need to be signed for) to ensure security of the parcel. Anticipated delivery time will normally be 2-5 working days for NZ deliveries. International deliveries will be sent by airmail or International Economy Courier, though for obvious reasons delivery dates will vary according to the postal system of the country in which you live.

Countries that we ship to: We send internationally to Australia and South Africa, and the Pacific Rim. We do ship to other countries on a regular basis, but as parcels cannot be tracked in those countries, they are ordered at the customer’s own risk.

In the unlikely event that the product that you have ordered is temporarily out of stock, we will contact you at the soonest opportunity. We will email you with our best estimate of the date by which you can expect to receive delivery. If at any point you wonder about the progress of your order, get in touch with our despatch department at the mail address provided below. For overseas deliveries, a daytime telephone number must be given to enable effective delivery. Online we accept payment by Visa, Mastercard and major Debit cards; we regret that we are unable to accept American Express. Details are presented at the Checkout.

Customs

Some countries charge duties/customs on imported goods. Immunecare is unable to take any responsibility for these charges, or advise what they may be. Please check with your local customs department if you have any concerns. We also have no control over how long your parcel will take to clear your Customs.

Customer service contact

At immunecare our aim is to help you with your health and to relieve your stress - not add to the challenges that you face in life. If you have any concerns about your products, your order, or the appropriateness of a product, feel free to email our Customer Service Team at info@immunecare.co.nz. We will be delighted to help you.

Returns policy

In accordance with Distance Selling regulations, you have a right to cancel your order from us and to receive a full refund, providing items are returned in an unopened, unused and undamaged condition. To cancel, email our customer service team within 7 days of delivery of your item, quoting your name and the Cart ID (from your receipt). We will refund the total amount of money paid by you, minus the cost of collection, within 30 days of you emailing us of your desire to make a return.

Complaint

We aim never to generate the need for complaint. However, should such need arise, you should email the customer services manager stating your name, Cart ID (from your receipt) and a contact mail address or telephone number. It would also be helpful if you could outline the nature of the problem that you would like us to address so that we can do so in an efficient and timely manner.

Mail addresses

- All queries should be addressed to: info@immunecare.co.nz

Disclaimer
Winning Team Limited is the umbrella company that controls the immunecare, gutdoctor and alcolim websites and online shops. When you purchase from one of this site, your credit card statement will show immunecare.co.nz.